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Return and Refund Policy

Customer needs to place the request at customer support within 15 days of delivery (Date of Delivery + 14 days) by clicking Contact Kult Support in profile section from Kult app or by sending an email to [email protected] or any other method, as may be intimidated by Kult to you from time to time.
Return requests will not be accepted on or after the 16th day from the date of delivery.
Product has to be with original packaging including price tags, labels, freebies offered by brand and other accessories if any.
If a freebie/gift was included as part of the original order/item, it must also be returned along with the product.
In case of any wrong product delivery issue, the delivered product should be in unused/unopened condition. In case of a wrong delivery issue at order level, the shipment has to be returned with the original packaging of Kult.
Returns will not be accepted on any free product provided by Brand/Kult.
Product(s) should not be damaged due to misuse/overuse by the customer.
For return requests, including quality issues (e.g., product expiry, color, texture, etc.), customers must provide supporting images or videos to validate the request.
All Kult shipments are delivered in tamper-proof packaging. Please do not accept any package with a broken or tampered seal. Accepting a tampered or damaged package disqualifies you from return claims for physical damage, incorrect products, or missing accessories.
Products can be returned/replaced within the Return window if the Customer has received them in a condition that is physically damaged, has missing parts or accessories, are defective or different from their description on the product detail page (unless the Product purchased is an assorted product without any specified design details) on the Platform are of the wrong size, wrong color, or if wrong quantity is received.
Refunds are processed only after the product has been picked up by our courier partner successfully. Your refund will be processed only when the product conditions, as may be stipulated by Kult, are fulfilled.
For prepaid orders, the refund is initiated to the original account. It may take 3–7 working days to reflect, depending on the bank or financial institution.
For Cash on Delivery (COD) orders, the refund is made via bank transfer to the account details provided by the customer. The process also takes 3–7 working days, subject to the bank's processing timelines.
In case of replacement, it will be subject to the availability of stock. In the case that a replacement may not be available, the full amount paid against the product(s) will be refunded.
We do not make any cash refunds. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us and we would be happy to help.