You can create an account by clicking on "Get Started" at the bottom of our App and providing your phone number and OTP.
You can update your account information by logging into your account and accessing the "My Account" section.
We take the security and protection of your personal information seriously, and use encryption technology, strict policies, and procedures to safeguard your data. For more information, please refer to our Privacy Policy.
If you delete your account, you will permanently lose access to the account along with your order history and any other data associated with the account.
Some of the products come with a manufacturer's warranty. The warranty/expiry information can be found in the product description.
Yes, we sell only authentic products from verified suppliers. We take great care to ensure that our products are genuine and of high quality.
We cannot assure that we can fulfill all product requests, however we are always happy to hear from our customers and committed to do our best to accommodate your requirements.
You can place an order on our App by logging in, adding items to your cart, selecting a payment method, and completing the checkout process. You can also place your order through our website https://shop.kult.app/ by adding items to your cart, selecting a payment method, and completing the checkout process.
We accept a wide range of payment methods, including credit/debit cards, UPI, online banking, digital wallets, EMI, and Pay Later. You can choose the option that works best for you at the checkout page.
Yes, we are pleased to inform you that Cash on Delivery (COD) is available as a payment option for our customers
We understand your concern. While some PIN codes may not be serviceable by our courier partner, you can still place a prepaid order with us
No, there is no minimum order value required to place an order. You can order as much or as little as you need.
We offer a guarantee of security for your payment and information by using SSL technology and partnering with certified e-payment vendors to ensure the safety of your online purchases.
In such cases, the deducted amount will be automatically refunded back to your account within 3-7 business days. If you have any concerns or issues, please reach out to our customer support team for further assistance.
To use a coupon code, enter it during the checkout process in the "Apply coupon" field. The usage of the coupon code is subject to the validity and eligibility of the customer.
Double-check the expiration date and any terms and conditions associated with the coupon code. If the code still doesn't work, contact the customer support for assistance.
Yes, you can cancel your order before its shipped. To request the cancellation, kindly get in touch with our customer support team.
Promo codes/discount vouchers/loyalty points are intended for one-time use only and shall be treated as used even if you cancel the order.
• Our system receives and processes your order • Each product is inspected and pass through multiple rounds of quality checks • The products are packed safely and handed over to our trusted delivery partner • We always try our best to deliver your order within the time committed. • In case our delivery partners are unable to contact you or unable to locate your address, you will be contacted from our end to resolve your concern.
We pack your order in safe boxes. Each product is safely wrapped while fragile items are safely secured with an additional wrap layer.
We're pleased to inform you that there are currently no shipping charges applicable to your order. For more details, please refer to our Terms of use policy.
Unfortunately, we do not provide international shipping at this time.
We strive to deliver orders in Delhi /NCR within 2-3 and in the rest of India within 3-5 days, excluding Sundays and public holidays. Please note that this is an estimated delivery time and may vary depending on the location and product availability, and other circumstances. If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes.
You can track your order by logging into your account on app and viewing your order history. Once your order has been shipped, a tracking number will be provided for you to track your shipment.
If your order hasn't shipped yet, we may be able to update the shipping address. Please contact our customer support team for assistance.
We request you not to accept the package if it appears damaged. In such a case, please contact our customer support within 48 hours
If your package is missing, we suggest checking with your neighbors or family members, and contacting the courier partner to locate the package. If the package is still not found, please reach out to our customer support for further assistance.
In case you receive a damaged or defective product, kindly contact our customer support team. We'll do our best to resolve the issue. For further details, please refer to our Return and Refund policies.
If you find that an item is missing from your order or the order you received is incorrect, please reach out to our customer support team immediately. We'll work quickly to resolve the issue. For further information, please refer to our Return and Refund policies.
You may return eligible items for a refund or replacement within 15 days of delivery. For additional information, please refer to our Return and Refund policy.
To initiate a return, please contact our customer support team. They will guide you through the return process and provide you with further instructions.
Refunds for prepaid canceled order/items will be processed immediately after cancellation, while for delivered products, once we pick up the damage/defective product, we'll inspect it and process the refund. For more information, please refer to our Return and Refund policy.
Yes, you can return or replace part of your order in accordance with our Return and Refund policy. Please contact our customer support team for any assistance.
Our company is located in Gurgaon. We operate as an online e-commerce platform and offer you the convenience of shopping from anywhere with an internet connection.
No, we do not have any physical stores at this time. You can shop with us conveniently from anywhere using our mobile app.
You can email the Customer Support team at cs@kult.app or call them at +91 99879 91000 between Monday to Sunday from 10:00 AM to 7:00 PM.