Account Related
How do I create an account?
You can create an account by clicking on "Get Started" at the bottom of our App and providing your phone number and OTP.
How can I update my account information?
You can update your account information by logging into your account and accessing the "My Account" section.
How do I know if my personal information is protected?
We take the security and protection of your personal information seriously, and use encryption technology, strict policies, and procedures to safeguard your data. For more information, please refer to our Privacy Policy.
What will happen if I delete my account?
If you delete your account, you will permanently lose access to the account along with your order history and any other data associated with the account.
Product Information
Do you provide warranty/Expiry on your products?
Some of the products come with a manufacturer's warranty. The warranty/expiry information can be found in the product description.
Are your products authentic?
Yes, we sell only authentic products from verified suppliers. We take great care to ensure that our products are genuine and of high quality.
Can I request a product that is not currently available on your App?
We cannot assure that we can fulfill all product requests, however we are always happy to hear from our customers and committed to do our best to accommodate your requirements.
Ordering and Payments
How do I place an order on your App or on Website
You can place an order on our App by logging in, adding items to your cart, selecting a payment method, and completing the checkout process.
You can also place your order through our website https://shop.kult.app/ by adding items to your cart, selecting a payment method, and completing the checkout process.
What payment options do you offer?
We accept a wide range of payment methods, including credit/debit cards, UPI, online banking, digital wallets, EMI, and Pay Later. You can choose the option that works best for you at the checkout page.
Are you currently offering Cash on Delivery (COD) as a payment option for orders?
Yes, we are pleased to inform you that Cash on Delivery (COD) is available as a payment option for our customers
For a COD order, my PIN code is not serviceable. What can I do?
We understand your concern. While some PIN codes may not be serviceable by our courier partner, you can still place a prepaid order with us
Is there a minimum order value required to place an order?
No, there is no minimum order value required to place an order. You can order as much or as little as you need.
How can I be sure that my online purchases are secure?
We offer a guarantee of security for your payment and information by using SSL technology and partnering with certified e-payment vendors to ensure the safety of your online purchases.
What should I do if money is deducted but my order is not placed?
In such cases, the deducted amount will be automatically refunded back to your account within 3-7 business days. If you have any concerns or issues, please reach out to our customer support team for further assistance.
How do I use a coupon code?
To use a coupon code, enter it during the checkout process in the "Apply coupon" field. The usage of the coupon code is subject to the validity and eligibility of the customer.
What should I do if my coupon code doesn't work?
Double-check the expiration date and any terms and conditions associated with the coupon code. If the code still doesn't work, contact the customer support for assistance.
Can I cancel my order?
Yes, you can cancel your order before its shipped. To request the cancellation, kindly get in touch with our customer support team.
What if I used promo codes/discount vouchers/loyalty points while placing the order and I had to cancel it?
Promo codes/discount vouchers/loyalty points are intended for one-time use only and shall be treated as used even if you cancel the order.
Shipping and Delivery
How does the Delivery Process Work?
- Our system receives and processes your order
- Each product is inspected and pass through multiple rounds of quality checks
- The products are packed safely and handed over to our trusted delivery partner
- We always try our best to deliver your order within the time committed.
- In case our delivery partners are unable to contact you or unable to locate your address, you will be contacted from our end to resolve your concern.
How does my order get packed?
We pack your order in safe boxes. Each product is safely wrapped while fragile items are safely secured with an additional wrap layer.
How much does shipping cost?
We're pleased to inform you that there are currently no shipping charges applicable to your order. For more details, please refer to our Terms of use policy.
Do you offer international shipping?
Unfortunately, we do not provide international shipping at this time.
What is the estimated delivery time for my order?
We strive to deliver orders in Delhi /NCR within 2-3 and in the rest of India within 3-5 days, excluding Sundays and public holidays. Please note that this is an estimated delivery time and may vary depending on the location and product availability, and other circumstances. If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes.
How can I track my order?
You can track your order by logging into your account on app and viewing your order history. Once your order has been shipped, a tracking number will be provided for you to track your shipment.
Can I change my shipping address after my order has been placed?
If your order hasn't shipped yet, we may be able to update the shipping address. Please contact our customer support team for assistance.
What should I do if my shipping box / outer packaging is damaged?
We request you not to accept the package if it appears damaged. In such a case, please contact our customer support within 48 hours
What if my package is lost or missing?
If your package is missing, we suggest checking with your neighbors or family members, and contacting the courier partner to locate the package. If the package is still not found, please reach out to our customer support for further assistance.
Returns and Refunds
What should I do if I receive a damaged or defective product?
In case you receive a damaged or defective product, kindly contact our customer support team. We'll do our best to resolve the issue. For further details, please refer to our Return and Refund policies.
How should I proceed if my order is incomplete or incorrect?
If you find that an item is missing from your order or the order you received is incorrect, please reach out to our customer support team immediately. We'll work quickly to resolve the issue. For further information, please refer to our Return and Refund policies.
What is your return policy?
You may return eligible items for a refund or replacement within 15 days of delivery. For additional information, please refer to our Return and Refund policy.
How do I initiate a return?
To initiate a return, please contact our customer support team. They will guide you through the return process and provide you with further instructions.
How long does it take to get a refund?
Refunds for prepaid canceled order/items will be processed immediately after cancellation, while for delivered products, once we pick up the damage/defective product, we'll inspect it and process the refund. For more information, please refer to our Return and Refund policy.
Can I return or replace part of my order?
Yes, you can return or replace part of your order in accordance with our Return and Refund policy. Please contact our customer support team for any assistance.
Others
Where are you located?
Our company is located in Gurgaon. We operate as an online e-commerce platform and offer you the convenience of shopping from anywhere with an internet connection.
Do you have any physical stores?
No, we do not have any physical stores at this time. You can shop with us conveniently from anywhere using our mobile app.
How can the Customer Support team be contacted?
You can email the Customer Support team at [email protected] or call them at +91 99879 91000 between Monday to Sunday from 10:00 AM to 7:00 PM.