1. You can place an order cancellation request prior to dispatch by contacting our customer support
team. In order to place a request, click on Contact Kult Support or send an email at [email protected] or any other method, as may be intimidated by Kult to you
from time to time.
2. In case of any such order cancellation, the condition of promotional offer/campaign/free gifts if
any in support to that will be forfeited.
3. In case if an order is dispatched and a customer is still contacted for delivery, cancellation will
be considered only if the customer has refused to accept the delivery and the shipment has been received
and verified at our warehouse. It takes around 1-2 Days for Mumbai orders and 4 to 8 days for rest of
India orders to reach back to our warehouse.
4. In case if order or item/s is canceled due to any unforeseen circumstances e.g. stock availability,
natural climatic conditions etc., the order or item/s will be canceled, and the full amount paid against
the order or item/s will be refunded.
5. After the cancellation request is duly processed by us, refunds are processed within 1-2 business
days from our side, and it takes 3-7 working days to reflect in the source account. depending upon the
banks and the financial institution. We do not make any cash refunds. Sometimes banks or financial
intermediaries take a longer time to process the refund request. However, if the refund does not happen
by the date advised, you may contact us and we would be happy to help.